Warranty Policy

 

Thank you for choosing ZUMORRUD for your silver jewelry. We take pride in our craftsmanship and are committed to providing you with high-quality pieces. To ensure your confidence in your purchase, we offer a 6-month warranty on all our fine silver jewelry.

Warranty Coverage:

1. Duration:
• The warranty period is valid for 6 months from the date of purchase.
2. Coverage:
• The warranty covers manufacturing defects and craftsmanship issues that may arise under normal wear conditions.
3. Exclusions:
• The warranty does not cover damage resulting from accidents, misuse, neglect, improper care, or normal wear and tear.
• Loss or theft of the item is not covered by the warranty.

Warranty Process:

1. Contacting Customer Service:
• In the event of a manufacturing defect or craftsmanship issue, please contact our Customer Service team promptly. You can reach us by emailing zumorrud48@gmail.com or calling 03080047544
2. Providing Information:
• Provide your order number, details of the issue, and any relevant photographs to assist us in understanding the concern.
3. Evaluation and Approval:
• Our Customer Service team will guide you through the evaluation process. If the issue is deemed to be a manufacturing defect or craftsmanship issue, we will approve the warranty claim.
4. Return Shipping:
• Customers are responsible for return shipping costs. We recommend using a traceable and insured shipping method to ensure the secure return of your item.
5. Resolution:
• Upon receiving the item and validating the warranty claim, we will offer one of the following:
• Repair of the item.

Terms and Conditions:

1. The warranty is non-transferable and applicable only to the original purchaser.
2. Alterations or repairs performed by unauthorized third parties void the warranty.
3. This warranty is in addition to any rights provided by consumer law.

Contact Information:

For any questions or assistance regarding our 6-Month Warranty Policy, please contact our Customer Service team at zumorrud48@gmail.com or 03080047544

Thank you for choosing ZUMORRUD. We are dedicated to ensuring your satisfaction with our fine silver jewelry.

Sincerely,

Zumorrud’s Customer Service Team