Exchange Policy

NO RETURN, EXCHANGE ONLY POLICY

Thank you for choosing ZUMORRUD for your fine jewelry needs. We appreciate your trust in our craftsmanship and commitment to providing you with exceptional pieces. To ensure your satisfaction, please take a moment to review our No Return, Exchange Only Policy.

Policy Overview:

1. Exchange Period:
• Our exchange policy allows you to exchange your purchased item within 5 days from the date of delivery.
2. Eligibility Criteria:
• Items must be in their original, unworn condition.
• All tags, certificates, and packaging must be intact and undamaged.
• Customized or personalized items are not eligible for exchange.
3. Exchange Process:
• To initiate an exchange, please contact our Customer Service team within the 5-day window by messaging us on Whatsapp- 03312423555 or calling- 03080047544.
• Provide your order number, a brief explanation of the reason for exchange, and any relevant photographs.
• Our Customer Service team will guide you through the process, including providing you with a return authorization and shipping instructions.
4. Return Shipping:
• Customers are responsible for return shipping costs.
• We recommend using a traceable and insured shipping method to ensure the safe return of your item.
5. Inspection and Approval:
• Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria.
• Once approved, you will be issued a store credit or an exchange for the same or similar item of equal value.
6. Exceptions:
• Items damaged due to misuse, negligence, or improper care are not eligible for exchange.
• Final sale items and promotional/discounted items are non-exchangeable.
7. Store Credit:
• If you choose not to exchange your item, we can issue a store credit for the value of the returned item, excluding shipping costs.
8. Refusal of Exchange:
• Zumorrud reserves the right to refuse exchanges that do not meet the specified criteria outlined in this policy.

Contact Information:

For any questions or assistance regarding our No Return, Exchange Only Policy, please reach out to our Customer Service team at zumorrud48@gmail.com or 03080047544

Thank you for your understanding and cooperation. We look forward to continuing to provide you with exquisite fine jewelry.

Sincerely,

Zumorrud Customer Service Team