REFUND & SHIPPING

At Zumorrud, we strive to ensure that your jewelry reaches you in perfect condition, no matter where you are in the world. Please review our shipping guidelines below for both local and international orders.

Local Shipping (Within Pakistan):

  • Dispatch Time: Orders will be processed and dispatched within 5-7 business days after the order is placed.
  • Shipping Charges: A flat shipping rate of RS. 300/- will be applied to all orders under Rs. 5000/-  Free shipping on orders above Rs. 5000/-
  • Courier Services: We use reliable courier partners to ensure timely and safe delivery of your jewelry.
  • Urgent Orders: For urgent deliveries, please contact us via WhatsApp before placing your order to confirm availability and expedited options.

International Shipping:

  • Delivery Time: International orders will be delivered within 10-15 business days after dispatch, depending on the destination.
  • Shipping Charges: International shipping fees will be calculated at checkout based on the delivery location.
  • Customs & Duties: Please note that customs duties, taxes, and any other charges are the responsibility of the customer. We recommend checking with your local customs office for further details.
  • Courier Services: We work with trusted global shipping partners to deliver your order safely and securely.

Additional Information:

  • Order Tracking: Once your order has been shipped, you will receive a tracking number via email or WhatsApp to monitor your shipment’s progress.
  • Order Delays: While we aim to meet our delivery times, unforeseen circumstances such as weather, customs delays, or high-demand periods may impact delivery. Should this occur, we will notify you promptly.
  • Incorrect Address: Please ensure that your shipping details are correct at the time of checkout. Zumorrud is not responsible for any delays or additional charges resulting from incorrect shipping information.